FAQ

Flight Information
Online Booking Service
Check in
Airport service
Cabin services
Baggage Service
Special Services
CSN Sky Pearl Club

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Flight Information

Inquiry About Flight Information
Code-sharing
Cancellation and Change of Flight
Mobile Phone Service
China Southern Airlines Aircrafts

Online Booking Service

E-ticket
Service Conditions
Travel Insurance
Online Payment
Refund and Change
Hotel Reservation
Vacation Reservation
Corporate Users
Seat Reservation

Check in

Guide for Check-in
Online Check-in
Airport Automatic Check-in Machines
Check-in SMS
Mobile Phone Boarding Check
Check In at the Airport Check-in Counter

Airport service

Restroom
Boarding
Airport Arrival Service
Main Transportations at Airport
Delay or Cancellation
Airport Display Screen

Cabin services

Cabin Classification and Service
Catering
In-flight Entertainment Programs
Instruction on Health Care
Work and Communications
Magazine and Newspaper
Duty-free Commodities
Others

Baggage Service

Baggage Service Guide
Free Baggage Allowance
Carry-on Baggage
Overweight and Special Baggage
Animals
Dangerous Goods
Responsibilities and Insurance
Baggage Damage or Loss
Lost and Found

Special Services

Unaccompanied Children
Infant
Disabled
Elderly Service
Pregnant Woman
Special Meals and Others

CSN Sky Pearl Club

Join in CSN Sky Pearl Club
Mileage Account Management of Sky Pearl Club
Membership Tiers of CSN Sky Pearl Club
Earning Sky Pearl Mileage
Redeeming Sky Pearl Mileage
SkyTeam
CSN Sky Pearl Credit Card
Validity of Sky Pearl Mileage